Cartronics of America 1-888-882-8319

Shipping
1. UPS Ground: Maximum weight 80 lbs.
2. UPS Select: 3-day Select
3. UPS Blue Label: 2nd Day Air
4. UPS Red Label: Next Day Air
5. Common Carrier, F.O.B.

*** CLAIMS: Title and risk of loss passes to customer at F.O.B. shipping point and all claims must be filed with the carrier.

Same Day Shipping
Catronics will ship your merchandise from our facility, same day, if orders are completed and credit is approved by 4pm.

Free Freight: On orders of $2,500.00 or more. Check with your salesman for details.

*** All merchandise or invoice errors must be reported within 3 days of receipt for full refund.

Returns
All returns must be handled by our Customer Service Department. Fax (561) 842-7055 with part numbers, serial numbers, and descriptions of your problem. We will give you the necessary R.A.# to return the merchandise. Only boxes with an R.A.# clearly taped on the outside of the box will be accepted.

Merchandise returned for any reason other than shipping error or defect will be assessed a 15% restocking fee. A shipment refused for any reason is subject to a $25.00 restocking fee for the first $500.00. Add $5.00 for each additional $250.00. These charges must be paid in advance of your next order. This is necessary to clear your account to SHIP OK status. Any new merchandise returned after 6 months could be assessed a higher restocking fee.

All merchandise is guaranteed for 6 months from date of shipment, by Catronics. After 6 months, manufacturer’s warrantees apply (repair only).

Our customer service department is one of the finest in the industry. We pride ourselves on a 24 hour turn around time for R.A.’s.

Click Here for our RMA Request Form that you can print, fill out and Fax.
You may also use our Online RMA Form which automatically gets emailed to Customer Service.

Payment
Catronics requires a $50.00 minimum order, for shipping. All orders are COD cash, unless otherwise prearranged and authorized by our credit department. Net terms (30 days) are available to qualified companies where purchase volume warrants consideration.

We accept Visa, MasterCard, and American Express (along with faxed Driver's License and Credit Card.) You must have a valid tax identification # and business license in order to buy from us.

Back Orders
We will ship backordered items with prior approval as soon as the item becomes available.